Auction FAQs

General Questions

❓ What is Kwetu Auctions?

Kwetu Auctions is an online auction platform where buyers can bid on various items, including cars, real estate, electronics, and collectibles.

❓ How does an auction work?

Auctions are competitive events where participants place bids on listed items. The highest bid at the end of the auction wins the item.

❓ Do I need an account to participate in an auction?

Yes, you must register for an account to place bids and track auction activity.

❓ Is there a registration fee?

No, registration is completely free.

Bidding & Auction Process

❓ How do I place a bid?

Once logged in, navigate to the item you want to bid on, enter your bid amount, and submit. Ensure your bid meets the minimum increment.

❓ Can I cancel a bid?

No, once a bid is placed, it cannot be canceled. Ensure you bid wisely.

❓ Can I bid on multiple items?

Yes! You can bid on multiple items, even if they belong to different companies.

❓ What happens if someone bids higher than me?

You will be notified via email and can choose to place a higher bid.

Winning & Payment

❓ How do I know if I won an auction?

If you are the highest bidder at the auction's close, you will receive an email notification and can check the Finance Page under the Auction Dashboard.

❓ Where can I see the payment details?

Go to the Finance Page to see the total amount you need to pay and click "View Payment Info" under the specific company whose bids you won.

❓ What payment methods are accepted?

Bank deposits are the preferred method. Details are provided under each company's payment section.

❓ Is there a payment deadline?

Yes, each company sets a deadline for payments. Ensure you make payments within the specified time to avoid forfeiting your items.

Shipping & Pickup

❓ How do I receive my item after winning?

After payment, follow the instructions provided in the payment confirmation email. You may need to pick up the item at a designated location.

❓ Can my item be shipped?

Some companies offer shipping options, but additional costs may apply. Check with the specific auction company.

Auction Rules & Policies

❓ Are all items authentic?

Yes, all items listed are verified by auction companies to ensure authenticity.

❓ What happens if I don’t pay for my winning bid?

Failure to pay within the deadline results in forfeiting the item, and you may be banned from future auctions.

❓ Can I return an item after winning?

No, all sales are final unless stated otherwise by the auction company.

❓ Can I contact the seller before bidding?

No, direct contact with sellers is not allowed. If you have questions, contact customer support.

⚠️ Note: If you have further questions, contact our support team at support@kwetuauctions.com or call +256 700 123 456.